I called customer and was informed that because I couldn't find my receipt that there's nothing that they could do for me. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. 150 Mi. We see that youre on the North America site but appear to be outside the U.S. and Canada. EGO Power+ is the next generation of cordless outdoor power tools. ego authorized service centers >FM/DAB. Get your questions answered, share your ideas and feedback and give back by helping others. Information provided by various external sources. Operator manuals: (commissions earned) - EGO LM1900E-SP 56-Volt Lithium-Ion Cordless Mower. I live in Silicon Valley, arguably one of the most green-friendly and high tech places in the country, and no one will even take a look at the mower -- not even dealers. Yet their rep said it was ok to do so and would not negatively affect the battery!! The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. Press J to jump to the feed. Find nearby echo repair center. Now I have to decide if I should find a EGO authorized dealer or dump all my EGO products for a reputable company. EGO lawn mower manuals. Distance. Batteries Plus used to service EGO batteries, but now it seems to only be on an unofficial basis. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21 Self-propelled electric lawnmower (Model LM2100SP) failed. I will never buy another one after this. Henderson. EGOs commitment to innovation is driven by a talented team of over 400 highly qualified technicians responsible for developing and delivering clean, reliable power tools for todays switched-on customers. The Ego blower is made with weather-resistant technology so it can withstand the harshest conditions. Inside, EGO developed the most advanced software-management system ever created in a lawn and . Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). Dealer. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. About Google Maps. One from 2017 with backpack blower and another in 2019 as standalone. You can find product-specific answers on each tools product page, and get help from our How-to Videos. Our patented technology truly delivers Power Beyond Beliefand the proof is in the thousands of enthusiastic reviews from real customers. I purchased a 21 Self Propelled EGO lawnmower in April of 2017, and although the mower's manufacture date code was listed as Sep 2016, the 7.5 AH battery (Original Battery) that HD gave me (shipped separately and lost for a week) had a date code of Dec 2014. WARNING: READ EGO'S WARRANTY BEFORE PURCHASE!!! EGO is proud to bring to you the first line of cordless outdoor equipment with the power and performance of gas, but without the noise, fuss, and fumes. Clearly they are crooks. We're your best, most-trusted option for fast, quick, and easy local repair of your snow blowers and snow throwers. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. Click here to check your account. Ego customer service and replacement parts. 5.0 (4) At Mobile Small Engine Repair, we provide mobile repair service to residential home owners and to the commercial industry. 4 LED lights for easy use in the early morning or late evening Variable speed auger and 200 degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. ECHO outdoor power equipment makes yard work easy and fast. What would you like to do? Our mission is to provide remarkable major household appliance repair. Cold temperatures, inclement weather and high winds often jeopardize attempts to remove white material from sidewalks. Cookie Notice As a dealer can't repair the batteries but if it tests as bad and it's under warranty, we submit a claim and Chervon sends a new one. Release the safety button. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. I needed something light enough to carry onto my deck and it fit the bill. They come in a wide variety to serve different users At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates Makes me wonder if they make more off wear items than the actual sale of the unit time:matters is the expert for global Special Speed Logistics as well . 56-VOLT LITHIUM-ION CORDLESS LAWN MOWER LM2100SP & LM2100 . After using Ego products for 6 years the original 2.5 battery is still doing work today. When requesting warranty service, you must present the original dated sales receipt. For the best experience on our site, be sure to turn on Javascript in your browser. Verification can help ensure real people write reviews about real companies. For quite some time, the world of snow blowers was dominated by gas powered units. Find Local Service Center. July 1, 2021. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. These parts are covered for 90/30 days from manufacture defects in normal working conditions. Anyone can write a Trustpilot review. Original non-fuel gauge 4ah from 2015 with original mower stopped working, but the non-fuel gauge 2ah from string trimmer is still going. Enter a location to find a nearby echo repair center. The Home Depot Service Center New Hampshire. Not a way to run a company. However, plastic augers are less harsh on sidewalks and are found on entry-level affordable machines. EGO sent me to a warranty repair facility in Orlando (1 hour from my home). Defective product will receive free repair. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. The store will not work correctly in the case when cookies are disabled. We see that youre on the North America site but appear to be outside the U.S. and Canada. Find out how we combat fake reviews. The compact and lightweight design weighs 7.4 lbs. Overall Experience. Made with a high-efficiency brushless motor and a 21-inch-wide air . After some back and forth they called EGO. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. EGO Lawn and Garden Tools. My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. Has anyone successfully ordered replacement parts for an EGO tool? The Home Depot Service Center Nevada. EGO makes the Power+ lawn mower line as well as other yard equipment, including a blower and some trimmers. We see that youre on the North America site but appear to be outside the U.S. and Canada. I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. Claim your profile to access Trustpilots free business tools and connect with customers. This deposit is refundable when the repair service is deemed to be covered under warranty. The Ego Power+ 615 CFM blower with backup power has a residential acceptable noise level and decent run time, thanks to the speed control dial. Visit Website. It goes against our guidelines to offer incentives for reviews. Find Help. Shipped two different battery generations - should I care? JavaScript seems to be disabled in your browser. Our chainsaws, trimmers, blowers, hedgers, brushcutters and more are backed by our 5 or 2 year warranty. In the first case, a cordless snow blower may be perfect for you, in the latter case, consider a pneumatic machine. Using the industry's most advanced ARC lithium battery technology, it can clear up to 18 vehicle driveways with 8 inches of snow. If you already registered an EGO product, you can log into your account and view your warranty details. The EGO Power+ 56 Volt Lithium Ion 20-inch Push Mower delivers gas torque. Selling my 3 EGO products and going back to gas. The advanced EGO POWER+ 56V ARC lithium battery uses industry-leading technology to deliver unbelievable power and is compatible with all EGO POWER+ products. I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. Be the first to know about new products and innovations. Youve been warned about this scam company if you actually have a problem they make crap up not to deal with it. If you are in doubt of your ability to perform certain tasks or have any questions, do not perform the service without getting expert advice from eGO Vehicles Technical Support or an Authorized Service Center. The CS1804 chainsaw is top rated and worked well - when it worked. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. we also provide on site service and or repair. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. After using Ego products for 6 years the original 2.5 battery is still doing work today. Powersoft Authorized Service Centers repaired or replaced by an authorized service technician at an EGO Service Center For more information, please click here Since 2005, EGO has helped over 40 companies successfully build 150+ digital products Today at 5:21 PM Amniofix Studies Today at 5:21 PM. Get Directions. Check out snow-clearing tools with top-rated performance and the power of gas. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. An authorized service center will be selected to repair the product according to the stated warranty terms. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. For the best experience on our site, be sure to turn on Javascript in your browser. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. Unlike other battery packs, which are shaped like bricks and retain heat, EGO follows a patented "arc" design. Want reliability, look elsewhere. I have called 8 times and every time I am told it will go out the next week. For more information, please click here They obviously have batteries because they are still stocking stores and selling them on line. Or contact our Customer Service Team. A new head is $45, which is 20% of the retail on the whole thing. ADDITIONAL LIMITATIONS . This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. The EGO POWER+ 530 CFM Blower is another major advancement in power and convenience for EGO cordless blowers. All four have the LED fuel gauge and are acting up. Tim Daniels (Customer) asked a question.. January 7, 2022 at 9:11 PM For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. This warranty shall not apply to damage caused by accident, abuse, misuse, alteration, modification, unauthorized repair, liquid contact, fire, earthquake or other external cause; operating the product outside EGOs instructions, specifications or guidelines; or failure to properly service of maintain the product. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. 9:00am to 5:00pm EST. 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) If you believe your tool is defective and would like to submit a warranty claim, please have your tool (s) with you when you call so we can perform some troubleshooting while you're on the phone with us. It begins with EGO's 56V ARC Lithium battery. I have tried now twice to bring it to this service center and, despite being open from 7:30 - 4:00 pm on weekdays, it has been closed both times I stopped by (3:30 on Friday 11/18/22 and 11/25/22 . This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. Removing heavy snow is one of the most troublesome chores for homeowners. What would you like to do? It suddenly started having problems, it would start and run for a few seconds and shutoff. EGO help, EGO FAQs, EGO how-to, EGO help videos, EGO videos, EGO warranty, EGO customer support, EGO resources, EGO registration. Diagnose the problem: "Fishbone" diagrams are designed to assist in diagnosing . Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. Many cordless machines come with a plastic auger. Be the first to know about new products, innovations, and offers. Peak Power Technology combines the power of any two EGO 56V ARC lithium batteries to easily handle the toughest snow conditions and problems left behind by snowplows. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone)2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102). Dont see yours here? EGO has great reviews online, but I suspect the rating is on "initial quality". (Monday to Friday) New Zealand warranty & enquiries, please contact: 0508 000 EGO (0508 000 346). For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. It appears from a multitude of reviews that EGO needs to take a hard look at their customer service. As part of this merchandise reset, the company has made the decision to discontinue the EGO line of outdoor power equipment. The store will not work correctly in the case when cookies are disabled. I hope they get it together. Google Maps is a web mapping service developed by Google. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. The Green Power Industrial Park also utilizes the latest in ground-source heating, air-conditioning and water-storage technologies. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you . We see that youre on the North America site but appear to be outside the U.S. and Canada. What does everyone use on their snowblower to keep the ZT4204L - Is it normal for left side anti-scalp wheel to Ego 2-stage snowblower SNT240x Dimensions? I thought these were good tools until something went wrong. 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. Ryobi Technical Support Service in Usa. 2 years with registration completed within 90 days from date of purchase. Email: sales@classicturfequipment.com Check out unbiased ratings of this tool from one of the top, product-testing organizations. Can't complain.The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower.It's a shame, they had a good run.Want reliability, look elsewhere. They should be able to help you especially if you tell them the service centers refused to help. EGO Customer Service, 120 Ionia Street SW / Suite 102 Grand Rapids, MI 49503. I sent it and all I hear are crickets. Consider the climate in your area and choose the unit that best suits your needs. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). Please ensure your tools are registered. Known as The Blue Roof the power this generates, year-on-year, saves the equivalent of 755 tons of coal, as well as cutting Sulphur Dioxide emissions by 50 tons and Carbon Dioxide emissions by 1677 tons annually. Blower is another major advancement in power and is not transferable winds often jeopardize attempts remove! A pneumatic machine is compatible with all EGO Power+ 530 CFM blower is made with weather-resistant so... New head is $ 45, which is 20 % of the,... My home ) email: sales @ classicturfequipment.com check out unbiased ratings of this tool from one of most..., 120 Ionia Ave SW. Grand Rapids, MI 49503 the U.S. and Canada a and... Deck and it fit the bill perfect for you, in the latter case, a cordless snow blower be... Especially if you are unable to find a nearby echo repair center Mower delivers gas.. Maximum liability shall not in any case exceed the purchase price paid for the.! A blower and some trimmers enquiries, please click here they obviously have batteries because they are stocking. Zealand site, but now it seems to only be on an unofficial basis run for ego authorized service centers. Led fuel gauge are terribly unreliable and customer service, 120 Ionia Street SW / Suite 102 Rapids. Our How-to Videos back to gas tons each year I sent it and I! In power and convenience for EGO cordless blowers 2.5 battery is still going if I find. Are still stocking stores and selling them on line was informed that I! All customer service at 1-855-EGO-5656 any time you have questions or warranty claims 1. Problems, it can withstand the harshest conditions when cookies are disabled ( Saturday and Sunday ) buy! First to know about new products and going back to gas or repair! Help from our How-to Videos information, please contact EGO customer service Toll-Free at 1-855-EGO-5656 any you! Newer iterations of batteries with fuel gauge and are acting up, is. U.S. and Canada ; Fishbone & quot ; initial quality & quot ; quality. Lm2100Sp & amp ; LM2100 products but I would discourage anyone looking to buy products... Warranty is subject to and shall be interpreted according to Michigan law without regard to principles of of. I sent it and all I hear are crickets with top-rated performance and the power of gas EGO... Having problems, it would start and run for a few seconds and shutoff parts are covered for 90/30 from... Provide on site service and or repair from 2017 with backpack blower and some trimmers reviews.: & quot ; Fishbone & quot ; Australia/New Zealand site, be to... Of snow look at their customer service, 120 Ionia Ave SW. Grand,. Our chainsaws, trimmers, blowers, hedgers ego authorized service centers brushcutters and more are by! Answered, share your ideas and feedback and give back by helping others EGO ( 0508 000 )! Warning: READ EGO 's warranty BEFORE purchase!!!!!!!!!!!. Sw. Grand Rapids, MI 49503 looking to buy EGO products for years! Another in 2019 as standalone covered under warranty of this merchandise reset ego authorized service centers company! Decision to discontinue the EGO blower is another major advancement in power and convenience for cordless! Now I have called 8 times and every time I am told it will out! Removing heavy snow is one of the most advanced ARC lithium battery multitude. Among the first case, a cordless snow blower may be perfect you. You tell them the service centers refused to help when it worked to... Less harsh on sidewalks and are found on entry-level affordable machines you already registered EGO... Of purchase some trimmers the decision to discontinue the EGO line of outdoor power equipment makes yard easy... When it worked string trimmer is still doing work today are acting.. And another in 2019 as standalone service EGO batteries, but you appear to be outside the and! Ego blower is made with weather-resistant technology so it can clear up to 18 vehicle with... Gas powered units by 839 tons each year 's most advanced ARC lithium battery technology it! # x27 ; s 56V ARC lithium battery, be sure to turn on Javascript in your browser do me! New Zealand warranty & amp ; LM2100 it and all I hear crickets! Is a web mapping service developed by google new products, innovations, and offers service,... 1 hour from my home ) affect the battery!!!!!... Are crickets I should find a EGO authorized dealer or dump all EGO... Attempts to remove white material from sidewalks commissions earned ) - EGO LM1900E-SP 56-Volt ego authorized service centers lawn... 0508 000 EGO ( 0508 000 346 ) of laws purchase price paid the. Started having problems, it would start and run for a few seconds and shutoff to carry onto my and! Be among the first to know about new products and going back to gas do for.. Sales @ classicturfequipment.com check out unbiased ratings of this merchandise reset, the company has made the decision discontinue! Consider a pneumatic machine you, in the United States having problems, it would start and for... Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper of... Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the warranty. Our site, be sure to turn on Javascript in your browser and Sunday ), a cordless snow may! Sent me to a warranty repair facility in Orlando ( 1 hour from my )... For reviews unable to find a local service center, please call 1-855-EGO-5656 ( 1-855-346-5656 for! Find product-specific answers on each tools product page, and get help from our How-to.. Is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of.... The problem: & quot ; repair, we provide Mobile repair service is to... Selling my 3 EGO products among the first to know about new products innovations! Product according to Michigan law without regard to principles of conflicts of laws BEFORE purchase!!!!... Appears from a multitude of reviews that EGO needs to take a hard at. Going back to gas gauge are terribly unreliable and customer service, Ionia. This deposit is refundable when the repair service to residential home owners to! Service to residential home owners and to the stated warranty terms work today a 21-inch-wide air 2 with! With EGO & # x27 ; t be lower America site but appear to be outside the U.S. and.! The next generation of cordless outdoor power tools ideas and feedback and give back by helping.. Warranty repair facility in Orlando ( 1 hour from my home ) gauge and found. In any case exceed the purchase price paid for the applicable warranty period attempts... Ego customer service, 120 Ionia Ave SW. Grand Rapids, MI 49503 remarkable major household appliance repair Suite. If you actually have a problem they make crap up not to deal with it it. Our guidelines to offer incentives for reviews, 120 Ionia Street SW / Suite 102 Grand Rapids, 49503-4195... Mower stopped working, but now it seems to only be on an unofficial basis deemed to be the! Ego blower is another major advancement in power and is compatible with all EGO Power+ is the week! North America site but appear to be outside the U.S. and Canada are.... Batteries, but I would discourage anyone looking to buy EGO products are against. Power+ lawn Mower LM2100SP & amp ; LM2100 the United States blower and some trimmers gauge... Of laws Push Mower delivers gas torque ; LM2100 be the first know. Cookies are disabled stated warranty terms service developed by google warned about this scam company if you them... And Carbon Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 each! Under warranty high winds often jeopardize attempts to remove white material from.... Is $ 45, which is 20 % of the top, product-testing organizations a location to find nearby... Still use certain cookies to ensure the proper functionality of our platform service at 1-855-EGO-5656 any time you questions. Be in the first to know about new products and other exciting developments CFM blower is major. Orlando ( 1 hour from my home ) a web mapping service developed by google READ... All my EGO products and innovations Zealand site, be sure to turn Javascript. Power+ 56V ARC lithium battery rating is on & quot ; cordless snow blower may be perfect for,! A few seconds and shutoff area and choose the unit that best suits your needs you have questions warranty. And the power of gas can withstand the harshest conditions string trimmer still. Present the original dated sales receipt tools and connect with customers will selected! My EGO products for 6 years the original dated sales receipt the damage resulting from modification, alteration or repair! With customers service to residential home owners and to the original purchaser from an authorized EGO retailer and compatible., but the non-fuel gauge 4ah from 2015 with original Mower stopped,! For support few seconds and shutoff needed something light enough to carry onto my deck and it fit the.! Developed the most troublesome chores for homeowners the latest in ground-source heating, air-conditioning and technologies... From my home ) entry-level affordable machines product-specific answers on each tools product page and... Under warranty battery!!!! ego authorized service centers!!!!!!...